FAQ's

Frequently Asked Questions (FAQ)

Welcome to PureKicks! Below you’ll find answers to some of the most common questions from our customers.

🛍️ Orders & Products

Q: Are all your shoes authentic?
A: Yes! Every pair of shoes sold by PureKicks is 100% authentic and sourced directly from verified suppliers.

Q: How can I place an order?
A: Simply browse our collection, choose your size, and click “Add to Cart.” Once you’re ready, head to checkout to complete your purchase securely.

Q: What sizes do you carry?
A: We offer a wide range of sizes for men, women, and youth. Each product page includes a detailed size guide to help you find the perfect fit.

Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 2 hours of purchase. After that, processing begins and changes may not be possible. Please contact us immediately at purekicks.07@gmail.com if you need assistance.

🚚 Shipping & Delivery

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location and will be shown at checkout.

Q: How long does delivery take?
A: Domestic orders usually arrive within 5–12 business days, while international orders may take 7–15 business days.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

🔁 Returns & Exchanges

Q: What is your return policy?
A: ALL ORDERS ARE FINAL. 

Q: Can I exchange my shoes for a different size?
A: Absolutely! If your size isn’t quite right, we’ll be happy to arrange an exchange (subject to availability).

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment options available at checkout.

Q: Is my payment information secure?
A: 100%. Our site uses encrypted payment gateways to keep your personal and financial information safe.

📧 Contact Us

If you have any other questions, feel free to reach out to us anytime at purekicks.07@gmail.com — our support team is happy to help!